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The current release Microsoft Dynamics CRM 4.0 delivers enhanced CRM capabilities across sales, service and marketing.
The Dynamics CRM 4.0 architecture supports multi-language and multi-currency requirements as well as multi-tenancy for enterprise and on-demand CRM deployments.
Dynamics CRM 4.0 also delivers a number of advances in reporting and workflow (which now runs on the enterprise Windows® Workflow Foundation platform).
The primary goal from the very first release of Microsoft Dynamics CRM has been to deliver a CRM solution that users feel comfortable working with and is a natural part of their daily work activities.
Microsoft Dynamics CRM 4.0 delivers a range of new capabilities for your company, including:
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Continued investment in the CRM capabilities enriching the extensive Sales, Customer Service and Marketing functionality.
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Windows Workflow Foundation to provide a world-class enterprise workflow capability.
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Multi-currency and Multi-language support for customers with global deployment demands.
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The power of choice over how to deliver and consume Microsoft Dynamics CRM
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Integration with Microsoft’s Unified Communications platform to embed “presence”, i.e. the ability to see a customer or colleague’s status such as Available, Busy, Away etc. and then interact with them via phone, email or instant messaging.